Your Rights
Read our 209 Reviews
Open & Honest Mortgage Advisor in Leeds
Our number one priority is to provide customers with the highest level of service. However, we know that sometimes things can go wrong. Customer feedback helps us understand where things have gone wrong and gives us the opportunity to put them right. It also helps us understand where we need to improve our products and services.
If you have a complaint about your Adviser or the service you received please contact us.
Post: UK Moneyman Limited (Complaints), 410 Wincolmlee, Hull, HU2 0QL
Email: admin@ukmoneyman.com
Phone: 0333 412 2222 (9am-5pm, Monday to Friday)
If your complaint cannot be resolved straightaway we will:
- Acknowledge receipt in writing, confirming our understanding of your complaint, who will be handling it and giving you the opportunity to provide any further information or documents.
The Financial Ombudsman Service
If you’re dissatisfied with our response, you can ask the Financial Ombudsman Service for an independent review free of charge, but you must do so within six months of the date of UK Moneyman’s final response letter.
The Financial Ombudsman Service (FOS) will only consider your complaint once you’ve tried to resolve it with us, so please take up your concerns with us first and we’ll do all we can to help.
The FOS is also only able to consider certain categories of the complaint, for example, complaints about Buy to Let mortgages, which are not regulated by the Financial Conduct Authority will normally be outside the jurisdiction of the FOS.
In addition, the FOS might not be able to consider your complaint if:
- What you’re complaining about happened more than six years ago, and
- You’re complaining more than three years after you realised (or should have realised) that there was a problem.
If your complaint was made outside of these time limits, which is a matter for The Ombudsman to decide, The Ombudsman will not have our permission to consider your complaint and so will only be able to do so in very limited circumstances. For example, if it believes that the delay was as a result of exceptional circumstances.
Further information on the services provided by the Financial Ombudsman Service can be found on their website: https://www.financial-ombudsman.org.uk or alternatively,
Post: The Financial Ombudsman Service, Exchange Tower, London. E14 9S
Phone: 0800 023 4567 or 0300 123 9123
Email: complaint.info@financial-ombudsman.org.uk
4.98 Rating209 Reviews
Anonymous
Great service. Very efficient and friendly.
2 days ago
Samantha
They have been incredibly helpful every step of the way and there has always been someone available to speak to us, both during the week and at weekends. I highly recommend them and cannot fault them at all.
2 months ago
Saffron
UK Money Man have been incredible throughout the entire process. We worked with Matt & Lyndsey who have been faultless. We are first time buyers so are very new to the process but they made it stress-free from beginning to end. I would 100%...
4 months ago
Sashiddharan
My advisor is very prompt in replying to messages and will reply as soon as he is available. He discussed the mortgage with me and provide decision, on how to proceed. In my last application he was working late night to submit the applicaiton. I...
4 months ago
Stephen
How can I say anything other than brilliant my best choice.
5 months ago
Anonymous
Excellent advice
5 months ago
Tara
My partner and I used UK Moneyman in order to secure our mortgage. Both Ryan Coulson and Meghan Robinson were extremely knowledgeable and provided exemplary advice/guidance throughout the application process. They always provided swift responses to...
5 months ago
Victoria
The service was absolutely wonderful, everyone I spoke to was lovely and very helpful. I was kept up to date throughout the process. Would recommend.
6 months ago
Philippa
Malcolm and his team were brilliant when helping us secure a mortgage. As first time buyers, we did not know much about the process, but Malcolm and his team put us at ease, answered all of our questions and supported us every step of the way....
7 months ago
Anonymous
Dinah Harros and Meghan Robinson were very helpful to find a competitive mortgage deal. They were able to provide good advice regarding the market and ensured we kept informed of the progress. When there was issues they were able to react quickly...
8 months ago
angeline
Very professional and always go the extra mile. Thank you Chris and Anna.
8 months ago
Anonymous
It was a great service and we're really happy with the offer they helped us secure. Daniel was very helpful and Louise sorted everything very quickly for us. This is the second time we've used Leedsmoneyman for mortgages and we've...
8 months ago
Lucy
Ryan and Meghan couldn’t have been more helpful they made the process clear and stress free from start to finish.
9 months ago
Emma
Our entire experience with Leeds Moneyman has been fantastic, as first-time buyers this was all new to us and Dinah and Louise were such a great help along the way explaining the process in detail. They went above and beyond to secure us a mortgage...
9 months ago
Victoria
First Class Service, Both Louise and Charlie were always available to assist us in our remortgage. The are both very professional and dealt with any queries we had. We would have no hesitation in recomending them. Thank you.
10 months ago
Charmaine
Overall an excellent service and an experienced team. They covered all the basics and answered all our questions in a friendly way for first-time buyers. We really can't thank Wayne and Meghan enough.
10 months ago
Kim
The best customer service I have ever received from all staff members. Kayleigh who looked after my account was certainly the most authentic and approachable person i have come across in a long time, her willingness to help and go the extra mile is...
10 months ago
David
My dealings with Charlie, Meghan and the whole team were exceptional. They made the progress less daunting, provided clear and friendly advice/guidance and always responded promptly to any questions or concerns I had. They secured my loan and I...
10 months ago
Brian
Excellent service thus far. really quick, informative and efficient throughout each stage of the mortgage process
10 months ago
Daisy
Dinah was amazingly helpful, always available to text/talk on the phone at anytime. She kept me in the loop continuously and i would recommend her to everyone
10 months ago
