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Read our 224 Reviews
Open & Honest Mortgage Advisor in Leeds
Our number one priority is to provide customers with the highest level of service. However, we know that sometimes things can go wrong. Customer feedback helps us understand where things have gone wrong and gives us the opportunity to put them right. It also helps us understand where we need to improve our products and services.
If you have a complaint about your Adviser or the service you received please contact us.
Post: UK Moneyman Limited (Complaints), 410 Wincolmlee, Hull, HU2 0QL
Email:Â admin@ukmoneyman.com
Phone:Â 0333 412 2222 (9am-5pm, Monday to Friday)
If your complaint cannot be resolved straightaway we will:
- Acknowledge receipt in writing, confirming our understanding of your complaint, who will be handling it and giving you the opportunity to provide any further information or documents.
The Financial Ombudsman Service
If you’re dissatisfied with our response, you can ask the Financial Ombudsman Service for an independent review free of charge, but you must do so within six months of the date of UK Moneyman’s final response letter.
The Financial Ombudsman Service (FOS) will only consider your complaint once you’ve tried to resolve it with us, so please take up your concerns with us first and we’ll do all we can to help.
The FOS is also only able to consider certain categories of the complaint, for example, complaints about Buy to Let mortgages, which are not regulated by the Financial Conduct Authority will normally be outside the jurisdiction of the FOS.
In addition, the FOS might not be able to consider your complaint if:
- What you’re complaining about happened more than six years ago, and
- You’re complaining more than three years after you realised (or should have realised) that there was a problem.
If your complaint was made outside of these time limits, which is a matter for The Ombudsman to decide, The Ombudsman will not have our permission to consider your complaint and so will only be able to do so in very limited circumstances. For example, if it believes that the delay was as a result of exceptional circumstances.
Further information on the services provided by the Financial Ombudsman Service can be found on their website: https://www.financial-ombudsman.org.uk or alternatively,
Post:Â The Financial Ombudsman Service, Exchange Tower, London. E14 9S
Phone:Â 0800 023 4567 or 0300 123 9123
Email:Â complaint.info@financial-ombudsman.org.uk
4.98 Rating224 Reviews
Matthew
Our advisor Matt Collinson has been so helpful and a pleasure to deal with. I would definitely recommend him.
2 days ago
Lauren
Wayne was great throughout. Understood our needs really well and catered to when we were free to chat. Followed up and finalized with his colleagues who were really helpful and it’s really such a friendly team. Couldn’t fault the service at all...
1 week ago
Soney
I have been in my current house for 6 years and have always relied on Leedsmoneyman to deal with my mortgage renewal, etc. We will always use Leedsmoneyman for our mortgage needs and highly recommend them to anyone thinking of applying for a...
2 weeks ago
Andie
Absolutely fantastic service from both Chris and Lizzi!! Always responded quickly and answered all our questions. Wouldn’t go to anyone else now.
3 weeks ago
Jessie
Jason and Paula were really helpful all the way through my mortgage application process. Jason answered my questions in detail and promptly. I would definitely recommend and use them again.
1 month ago
Anonymous
Super helpful - as a first time buyer I had no clue about the ins and outs of getting a mortgage but Jason made sure to help me understand the process as well as get me a great deal.
1 month ago
Anonymous
Daniel was super helpful with our remortgage and did everything he could to secure us the lowest rate possible at a time rates are going up so fast!
2 months ago
Michael
We definitely chose the right company to handle our case. They were very professional and efficient and everything went through smoothly. We were delighted with the ongoing service we received up to completion and the icing on the cake is they will...
2 months ago
James
Excellent service from all involved once again. Everything was explained fully at all stages and the whole process was smooth sailing.
2 months ago
Anonymous
Would highly recommend Leedsmoneyman. The service was really great, everyone we spoke with was very responsive and helpful with any questions or queries. It really made the whole process a lot easier and less scary for us as first time buyers.
3 months ago
Anonymous
Really helpful for me and my partner being first time buyers, explained all the ins and outs and helped us get a great deal.
3 months ago
Melanie
Cannot recommend Daniel enough. He was efficient and professional while dealing with my change of mortgage.
5 months ago
Lisa
Very professional & friendly service, I had a very complex case & really didn't think I'd be able to secure a mortgage. Dinah went through every step in a way I could understand & was there anytime I needed to ask anything. I will definitely be...
5 months ago
Connor
Dan was a fantastic help, and gave some grand advice. Very glad I had the chance to contact him!
5 months ago
Michael
Charlie had excellent and prompt communication and was supportive especially when a problem came up (not UK Moneyman's fault). Would definitely recommend.
6 months ago
Anonymous
Great service. Very efficient and friendly.
6 months ago
Samantha
They have been incredibly helpful every step of the way and there has always been someone available to speak to us, both during the week and at weekends. I highly recommend them and cannot fault them at all.
8 months ago
Saffron
UK Money Man have been incredible throughout the entire process. We worked with Matt & Lyndsey who have been faultless. We are first time buyers so are very new to the process but they made it stress-free from beginning to end. I would 100%...
10 months ago
Sashiddharan
My advisor is very prompt in replying to messages and will reply as soon as he is available. He discussed the mortgage with me and provide decision, on how to proceed. In my last application he was working late night to submit the applicaiton. I...
10 months ago
Stephen
How can I say anything other than brilliant my best choice.
11 months ago
